Shipping Information
Portland Revibe is not a shipping provider/carrier. Once items are handed off to the shipping carrier, it is the shipping carrier's responsibility to ensure your package/s arrive safe and sound and on-time. Natural disasters and other events may delay shipments and this is not something Portland Revibe can control. Please also note that we cannot easily change shipment requirements while packages are in transit. Please let us know of any special shipment requirements prior to purchase. For larger furniture items, please inquire about shipping costs prior to purchase.
**If RUSH shipping is needed, please contact our shop via Etsy or E-mail (portlandrevibe@gmail.com) and provide your full address, deadline for shipment arrival and a good phone number to reach you before placing an order. This way, we can provide you with RUSH shipping options and update the listing before purchase.
****Please ensure that any and all instructions and additional shipping or transaction requests are done in the notes section of your order.****
Shipping Insurance - Portland Revibe insures every shipment we send via standard shipment carriers and freight service providers. Exceptions on insurance would be Greyhound freight as they only provide partial coverage.
In the rare occurrence that a package is delayed weeks beyond the intended delivery date, a claim may be allowed to be submitted to the shipping carrier and would be handled by Portland Revibe on your behalf. If the package is lost, a claim will be handled by Portland Revibe on your behalf.
IF YOUR ITEM IS DAMAGED / CLAIMS PROCESS - If your item is broken in transit, please contact us immediately with photos of the packaging and broken item. DO NOT file a claim yourself as our company will get a faster response and we will handle the claim process on your behalf as part of our service to you.
For Standard shipment carriers - the window to submit a claim may be slightly longer than 5 days, but we would prefer to get this information within 1-3 days of you discovering the item was broken.
For freight - We only have a 1-3 day period to submit a claim before it is too late. Please provide Portland Revibe with photos of all the packaging on the pallet and item damages as soon as possible!
Large furniture items - Please note that USPS and various carriers have limitations on the size and weight of packages they will handle. For larger items, we require a full address to provide shipping quotes. Portland Revibe typically provides all of the: packaging, crating and palletizing in-house to further help our clients save on these services.
Larger items that exceed all standard carrier shipment thresholds will require palletization and shipping via freight services. Freight services are VERY different than standard carrier shipments:
- Freight shipments require a good contact number to reach you at to coordinate drop off’s and inform you of any shipment changes.
- Most freight shippers only drop off curbside unless you are interested in a white glove unpacking service (additional fees for this service would need to be assessed.)
- Freight typically takes longer to process and ship overall compared to standard 7-10 day rates.
- You will need to take photos of all sides of your delivered pallet before unpacking it. If damage is found, you will need to send these photos to Portland Revibe immediately so that our team can process a damage claim on your behalf within the very short 1-3 day claim period!
Once a freight shipment has left our facilities, Portland Revibe is no longer responsible for any shipping liabilities. Any matters will need to be coordinated or worked out between the shipper and customer directly to best ensure service needs are met. Portland Revibe can help assist with filing claims and can forward any feedback as needed, but we will not be involved in the coordination of delivery / updates on the freight shipment.
Local Pickup / Delivery -
Local pickup can be arranged for free (we can waive the shipping for you in Etsy, exchange information and set-up a day and time, just let us know!)
Local delivery around the Portland Metro and Vancouver WA area can be provided for a fee (quotes will be provided upon request.)
International Shipping for Furniture Items - Please note that furniture items above standard shipper measurement and/or weight thresholds cannot be auto calculated via Etsy’s shipping calculators. You will need to reach out to our team with your FULL address so that we can provide you with accurate shipping quotes. Most shipping amounts listed are placeholders that require evaluation prior to purchase.
*Customs processing, duties, fees and any additional taxes required will be your responsibility to manage and fulfill.
We adore these amazing finds as much as you do, and want to ensure that your purchase arrives safe and sound. That being said, highly breakable and other fragile items requiring more specialty handling may be packed and shipped through a professional service. The listing will note these exceptions and the shipping cost will reflect these additional packaging and insurance fees.
Bundled Shipments -
Purchases often can be bundled to consolidate shipment costs etc. Please message us directly if you are looking to purchase larger groups of items and we would be happy to assess consolidated shipping costs for you.
Returned Shipments -
Items sent back due to: not providing the proper address, not claiming your package/s through any postal / freight carrier after repeated contacts attempts and any other valid reasons, will require buyer/s to pay for new shipping or incur a 40% restocking fee with no refund on prior shipping costs.
**If RUSH shipping is needed, please contact our shop via Etsy or E-mail (portlandrevibe@gmail.com) and provide your full address, deadline for shipment arrival and a good phone number to reach you before placing an order. This way, we can provide you with RUSH shipping options and update the listing before purchase.
****Please ensure that any and all instructions and additional shipping or transaction requests are done in the notes section of your order.****
Shipping Insurance - Portland Revibe insures every shipment we send via standard shipment carriers and freight service providers. Exceptions on insurance would be Greyhound freight as they only provide partial coverage.
In the rare occurrence that a package is delayed weeks beyond the intended delivery date, a claim may be allowed to be submitted to the shipping carrier and would be handled by Portland Revibe on your behalf. If the package is lost, a claim will be handled by Portland Revibe on your behalf.
IF YOUR ITEM IS DAMAGED / CLAIMS PROCESS - If your item is broken in transit, please contact us immediately with photos of the packaging and broken item. DO NOT file a claim yourself as our company will get a faster response and we will handle the claim process on your behalf as part of our service to you.
For Standard shipment carriers - the window to submit a claim may be slightly longer than 5 days, but we would prefer to get this information within 1-3 days of you discovering the item was broken.
For freight - We only have a 1-3 day period to submit a claim before it is too late. Please provide Portland Revibe with photos of all the packaging on the pallet and item damages as soon as possible!
Large furniture items - Please note that USPS and various carriers have limitations on the size and weight of packages they will handle. For larger items, we require a full address to provide shipping quotes. Portland Revibe typically provides all of the: packaging, crating and palletizing in-house to further help our clients save on these services.
Larger items that exceed all standard carrier shipment thresholds will require palletization and shipping via freight services. Freight services are VERY different than standard carrier shipments:
- Freight shipments require a good contact number to reach you at to coordinate drop off’s and inform you of any shipment changes.
- Most freight shippers only drop off curbside unless you are interested in a white glove unpacking service (additional fees for this service would need to be assessed.)
- Freight typically takes longer to process and ship overall compared to standard 7-10 day rates.
- You will need to take photos of all sides of your delivered pallet before unpacking it. If damage is found, you will need to send these photos to Portland Revibe immediately so that our team can process a damage claim on your behalf within the very short 1-3 day claim period!
Once a freight shipment has left our facilities, Portland Revibe is no longer responsible for any shipping liabilities. Any matters will need to be coordinated or worked out between the shipper and customer directly to best ensure service needs are met. Portland Revibe can help assist with filing claims and can forward any feedback as needed, but we will not be involved in the coordination of delivery / updates on the freight shipment.
Local Pickup / Delivery -
Local pickup can be arranged for free (we can waive the shipping for you in Etsy, exchange information and set-up a day and time, just let us know!)
Local delivery around the Portland Metro and Vancouver WA area can be provided for a fee (quotes will be provided upon request.)
International Shipping for Furniture Items - Please note that furniture items above standard shipper measurement and/or weight thresholds cannot be auto calculated via Etsy’s shipping calculators. You will need to reach out to our team with your FULL address so that we can provide you with accurate shipping quotes. Most shipping amounts listed are placeholders that require evaluation prior to purchase.
*Customs processing, duties, fees and any additional taxes required will be your responsibility to manage and fulfill.
We adore these amazing finds as much as you do, and want to ensure that your purchase arrives safe and sound. That being said, highly breakable and other fragile items requiring more specialty handling may be packed and shipped through a professional service. The listing will note these exceptions and the shipping cost will reflect these additional packaging and insurance fees.
Bundled Shipments -
Purchases often can be bundled to consolidate shipment costs etc. Please message us directly if you are looking to purchase larger groups of items and we would be happy to assess consolidated shipping costs for you.
Returned Shipments -
Items sent back due to: not providing the proper address, not claiming your package/s through any postal / freight carrier after repeated contacts attempts and any other valid reasons, will require buyer/s to pay for new shipping or incur a 40% restocking fee with no refund on prior shipping costs.